Cancellation & Refund Policy

Last updated September 15, 2026

This policy explains how paid featured-listing subscriptions on HomeProRegister work — how they renew, how to cancel, and when refunds apply. It is part of our Terms of Service. Free listings are always free and are not affected by this policy.

Plans and billing

A featured listing is a subscription, currently $49 per month or $399 per year. Payments are processed securely by Stripe. Your plan renews automatically at the end of each billing period — every month or every year, depending on the plan you chose — at the then-current price, until you cancel.

Automatic renewal

By subscribing you authorize us, through Stripe, to charge your payment method automatically at the start of each new billing period. We will email a receipt for each payment. You can cancel at any time to stop future renewals.

How to cancel

Sign in to your account, open Manage billing, and cancel there — this opens the Stripe billing portal, where you can cancel the subscription or update your card. You can also email hello@homeproregister.com and we will cancel it for you. Cancelling stops the next renewal; it does not trigger an immediate charge or an immediate refund.

What happens when you cancel

Your listing stays featured through the end of the period you have already paid for. When that period ends, the listing automatically reverts to a normal free listing. Nothing is deleted — your company stays in the directory, and you can turn the featured listing back on at any time.

Refunds

Because you keep the featured listing for the full period you paid for, we do not provide partial refunds for the unused part of a monthly or annual term after a cancellation. Two exceptions: if you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation), or if a technical problem on our side prevented your featured listing from displaying for a meaningful part of the period, contact us and we will make it right — that may be a credit or a refund, handled case by case. We may also grant a refund at our discretion where it is clearly fair.

Failed payments

If a renewal payment fails, Stripe will retry it over the following several days. If the payment still cannot be collected, the featured listing reverts to a free listing. Nothing is deleted, and you can re-subscribe at any time once your payment method is working.

Price changes

We may change subscription prices. Any change applies only to billing periods that start after we have given you notice; it never changes a period you have already paid for.

Contact

Questions about billing, cancellation, or a refund? Email hello@homeproregister.com and we'll help.